FAQ

We’ve put together some commonly asked questions to give you more information about Holar. If you have a question that you can’t find the answer to, please use the contact us page, or click bottom right of the screen and begin to chat with us.

Questions About Holar

We are an integration for both manufacturer and trading company. We mainly manufacture salt and pepper grinders/mills/shakers, and we have also established long-term cooperation relationships with over hundreds of other factories in Taiwan to supply a wide range of houseware and kitchenware products. 

We are located in Taipei, Taiwan. You are welcome to our company.

Click here to find our company address.

Yes, we attend trade shows every year. We mainly participate in: Germany Ambiente, Hong Kong Houseware Fair, Hong Kong Gifts & Premium Fair, and Hong Kong Mega Show.

Click here to browse more our recent trade shows and photos. 

Our business hours are Monday to Friday from 9 a.m. to 6 p.m. (GMT+8), closed on weekends and holidays.

Normally we will reply to your inquiries within just few hours. If you didn’t receive it, please resend it to holar@holar.com.tw, and also double check your junk (mail) folder / spam (mail) folder.

Yes. We can provide our existed third party certifications to you for your reference.  Click here to know more.

Unfortunately, we do not sell our products in retail. We can recommend our worldwide importers/brands to you so you can purchase directly from them.

Questions About Products

Our standard form of payment is 30/70 TT, which means: 30% deposit TT in advance, 70% balance against B/L copy.

Our MOQ varies based on different product types. For example, our MOQ for wood salt and pepper mills is 600 pcs, and 1200 pcs for stainless steel olive oil can. You will find it from each of our product pages in “Additional information” section.

We can prepare samples for your quality checking. Normally we charge for sample expense and freight, and the sample charge will be deducted from the payment of the order. You can pay it to our Paypal account or via bank transfer.

Once we receive it, we’ll begin to prepare the sample. The sampling time takes about 7 to 14 days.

It depends on different product types, the order quantity and production line arrangement of that time. On average it takes about 60 days for manufacturing.

We not only offer OEM/ODM products but also provide our extensive manufacturing experince to reduce our clients’ expenses and streamline their work.

Adding your own logo and custom packaging boxes are available for us. We may need your logo artwork and technical drawing for further evaluation.

Please tell us (email to holar@holar.com.tw, or use the contact us page):

  • Your information, like your name, email address, company name, country, etc.
  • Which item(s) with the model number (for instance, AT-08 / CM-DY03-G / HL20001 …) you are interested in getting the quotation.
  • Your possible order quantity for each products.
  • Any other additional requirements (color changing, custom color box, logo, etc.)

We’ll get back to you soon once we receive it.

You can understand the whole process from Before We Start page. If you want to know more details or have specific questions to ask, we are here to help you.

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